Humphreys Half Moon Inn FAQ
Your Questions Answered
Future, current and past guests can browse through our list of frequently asked questions (FAQs) to help answer any concerns you have about your stay with us. Can't find the answer to your question? Please contact us and we will be more than happy to assist you.
HOW DO I VIEW OR MODIFY MY RESERVATION AT HUMPHREYS HALF MOON INN?
Use this link to view, modify, or cancel any reservation made online on our website. Simply click the "My Reservations" button in the top right corner. Please call hotel reservations at 800-542-7400 for assistance with reservations made directly with us by phone.
HOW DO I CHANGE A RESERVATION I MADE ELSEWHERE?
Please contact the customer service department at the website you used to make your reservation.
WHAT IS YOUR CANCELLATION/DEPOSIT POLICY?
We have a 48-hour cancellation policy. Reservations cancelled less than 48 hours prior to arrival will be charged one night's room plus taxes/fees.
DO I NEED TO SHOW MY ID OR PASSPORT AT CHECK IN?
Yes, a valid government-issued picture ID is required for check-in.
IS A CREDIT CARD NEEDED AT CHECK IN?
CAN YOU PAY WITH CASH AT CHECK IN?
No, a valid credit card is required upon check-in and will be authorized for the full amount of the stay plus $50 per day for incidentals. You may pay with cash AT CHECK OUT.
WHAT AGE DO KIDS STAY FOR FREE?
Kids 17 and under stay for free in existing bedding when accompanying an adult.
WILL YOUR ROOMS ALLOW ROLLAWAYS AND CRIBS? IS THERE A CHARGE?
All rooms can accommodate pack and plays, and they are available through the front desk free of charge. We do have a limited number of rollaways available for an additional $10 fee per night (based on availability) and these may be accommodated in select rooms.
DOES HUMPHREYS HALF MOON INN HAVE CONNECTING ROOMS?
We have a very limited number of connecting rooms. Please contact us at 800-542-7400 for details. We do feature spacious suites perfect for families and extended stays.
DO YOU OFFER EXTENDED STAY ROOMS AND RATES?
Yes, we feature a variety of spacious suites for comfortable family, group, or extended stay travel. Please contact our sales department at 800-377-1177 if your stay exceeds 14 days to discuss extended stay rates.
DO YOU HAVE ROOMS WITH KITCHENS?
Our Garden and Marina View Suites and Grand Marina Suites have kitchens equipped with a stove top, full size refrigerator, microwave, coffee maker, toaster, dishes, pots and pans and utensils.
DO YOU HAVE ACCESSIBLE ROOMS AT HUMPHREYS HALF MOON INN?
Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please visit our Accessibility page or call 800-542-7400.
DO YOU HAVE AN EARLY DEPARTURE FEE?
Yes, we do. A 24 hour early departure notice is required; otherwise a fee of one night's room and tax will apply.
IS THERE A FEE IF I DO NOT SHOW UP TO CHECK IN TO MY RESERVATION?
Yes. No show reservations are subject to one night's room and tax.
HOW CAN I MAKE A GROUP BOOKING AT HUMPHREYS HALF MOON INN?
Reservations for 5 or more rooms for the same stay dates are known as a "group booking". These typically have different rates, availability structures, and deposit requirements than non-group reservations. For more information or to make a group booking, please email firstname.lastname@example.org.
WHAT IS CHECK IN/CHECK OUT TIME?
Check-in time is from 4 pm, and check-out time is 11 am.
CAN I GUARANTEE AN EARLY CHECK-IN OR LATE CHECK-OUT?
Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only (fees may apply).
DO YOU ALLOW SMOKING ON PROPERTY OR IN YOUR GUEST ROOMS?
There is no smoking anywhere on property (including in all guestrooms), except in designated smoking areas. Humphreys will assess a fee of $250 to guests who choose not to follow this policy.
DO YOU HAVE HIGH-SPEED WIRED AND/OR WIRELESS INTERNET ACCESS AVAILABLE?
Wireless internet access is available throughout the hotel and is available in all guest rooms.
HOW MUCH DO YOU CHARGE FOR HIGH-SPEED WIFI INTERNET ACCESS?
High Speed WIFI is included in our $17 (plus tax) Half Moon Pass Fee.
DOES HUMPHREYS HALF MOON INN HAVE AN ON-SITE FITNESS CENTER?
Yes, we do have a fitness center with a treadmill, elliptical machine, bike and weight machine. The gym is open from 6 AM - 11 PM daily.
DO YOU OFFER BIKES FOR USE DURING MY STAY?
We have 1 hour bicycle rentals complimentary to our guests, any additional hours require a fee.
WHAT ARE THE HUMPHREYS HALF MOON INN POOL HOURS?
Our outdoor, heated pool and whirlpool spa are open from 8am-11pm daily.
DO YOU HAVE A SPA ON PROPERTY?
HOW MUCH IS ON-SITE PARKING AT HUMPHREYS HALF MOON INN?
Self-parking is available at a charge of $20 per night.
DO YOU CHARGE A RESORT FEE? IF SO, WHAT IS INCLUDED?
Humphreys Half Moon Inn offers a mandatory Half Moon Pass fee of $17.00 (plus tax) per day. It includes 20% off breakfast, 10% off lunch and dinner, bicycle rentals, high-speed wi-fi, waived cover charge at our lounge (waived fee excludes National Acts) and more.
WHAT PREVENTATIVE MEASURES IS YOUR HOTEL TAKING DUE TO THE RECENT CORONAVIRUS (COVID-19) OUTBREAK?
We have implemented a prevention plan to protect all guests and employees while on property, you can read more on the COVID-19 measures we are taking.
HOW DO I PURCHASE TICKETS TO HUMPHREYS CONCERTS BY THE BAY?
Tickets can be purchased IN PERSON at Humphrey's box office, by phone at 1-800-745-3000 or on-line at Ticketmaster.
CAN I GUARANTEE A ROOM OR SUITE OVERLOOKING HUMPHREYS CONCERT BY THE BAY ON A CONCERT NIGHT?
DO YOU ALLOW PETS AT HUMPHREYS HALF MOON INN?
Transportation & Directions
HOW DO I GET TO HUMPHREYS HALF MOON INN?
Directions to the hotel can be found on our Experience page.
HOW FAR IS HUMPHREYS HALF MOON INN FROM THE SAN DIEGO AIRPORT?
The hotel is three miles from San Diego's Lindbergh field - a short 10 minute drive.
DO YOU OFFER SHUTTLE SERVICE FROM THE AIRPORT?
HOW FAR IS HUMPHREYS HALF MOON INN FROM LOCAL ATTRACTIONS IN SAN DIEGO?
Please visit our Experience page for details.
DOES HUMPHREYS HALF MOON INN OFFER A SHUTTLE SERVICE TO AND FROM LOCAL ATTRACTIONS?
IS THERE A RESTAURANT AT HUMPHREYS HALF MOON INN?
WHAT ARE THE OPENING HOURS AT HUMPHREYS SOCAL DINING AND MUSIC?
View the Humphreys SoCal hours.
DOES HUMPHREYS HALF MOON INN OFFER ROOM SERVICE?
Room service is not available at this time
WHAT MEASURES ARE YOU TAKING IN YOUR RESTAURANT TO PREVENT THE SPREAD OF COVID-19?
Take in sparkling marina views and topical breezes while you dine and take comfort in knowing that we have put the following measures in place:
- Conducting daily wellness checks to ensure our team members are healthy (no one works sick).
- Frequent sanitizing of high-contact areas.
- Hand sanitizers where possible to support frequent hand washing,
- Single use or digital menus and disposable condiments.
- Entire team wearing face coverings and gloves for safety.
- Limited seating capacity to maintain social distancing.
- Limited number of guests per party.
I HAVE QUESTIONS ABOUT MY BILL. WHO DO I CALL?
Please call us at 619-224-3411 and we would be happy to help you.
Lost & Found
I LEFT SOMETHING BEHIND DURING MY STAY. WHO DO I CONTACT TO HELP ME LOCATE IT?
Please call us at 619-224-3411 and we would be happy to help you.